Refund Policy

If delivered goods are broken, defective, wrong, missing components or substantially inconsistent with their listing, use this procedure to request a return, exchange or other appropriate resolution.

The request window and covered reasons

You have 30 calendar days from delivery to raise the request. The window is measured from receipt, rather than purchase, and applies to your application rather than the date a return reaches us.

We do not offer voluntary returns for a change of mind, taste or other personal preference, or an incorrectly chosen size or option. Any consumer entitlement that local law makes non-excludable continues to apply.

How to apply

Write to amagidodi644@gmail.com. Include the order reference, the email entered during checkout and the reason for the request, with photographs or video showing the problem. Hold on to the packaging and any associated parts while the issue is assessed.

Please obtain authorization first instead of dispatching a return immediately. An approved return comes with its precise destination and instructions; our correspondence address is not automatically the destination for merchandise.

Assessment and available remedies

We review the information and, when applicable, returned items before confirming a resolution. Replacement or exchange options are subject to approval and stock availability. Return transport, labels and any applicable fees are clarified before approval according to the order's confirmed commitments and rights required by law.

Receiving a refund

After approval, the refund is processed and sent back using the original method of payment within 10 calendar days. An issuer or payment service may take longer to show the credit on your account; approval-to-processing and processing-to-posting are different intervals.